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User Management Responsibilities of a Receiving Coordinator

A Receiving Coordinator (RC) is a Receiving Agency representative who receives and coordinates incoming placement requests. The RC may redirect incoming requests to a Destination Coordinator (DC) for consideration or may reply directly on behalf of the Receiving Agency with a response of Accept or Decline by Agency.

In HSPnet, there are two levels of Receiving Coordinator (RC) users: Regular Access and Local Administrator Access.

  • All RCs start out with Regular Access. Users with Regular Access have permission to manage the basic aspects of the Placement Cycle but are restricted in the permissions they have and functions they can perform in HSPnet (see table below).
  • Users who earn Local Administrator status can access all HSPnet features and functions pertaining to their role.

Permissions and Capabilities of a Receiving Coordinator

Regular Access

Local Administrator

Access

At your Site, review all:

·         Staff profiles.

·         User accounts.

·         Departments.

·         Sites.

·         Services.

·         Destinations.

Yes

Yes

Review all Placement Requests received and, if request is appropriate, process (redirect, accept, decline, confirm, cancel, or dismiss) as per Agency guidelines.

Yes

Yes

Generate and distribute placement-related reports.

Yes

Yes

As appropriate, follow up with Placing Agency or directly with students regarding contact tracing and site hazard issues.

Yes

Yes

Submit requests to HSPnet Support for addition of new Sites.

Yes

Yes

Create and submit support tickets as needed.

Yes

Yes

Regularly update Destination Coordinator (DC) records to ensure requests are sent to the correct person.

No

Yes

Update and manage Services and Destinations for your Agency.

No

Yes

Ensure your Destination Profile is updated regularly.

No

Yes

To a Site, add a Service or Destination.

No

Yes

Within a Site, edit a Service or Destination.

No

Yes

For your Agency Profile and all Destinations, Departments, and Sites you manage, ensure settings are correct and information entered in all data fields is accurate.

No

Yes

To support placement coordination, manage capacity within the Destination profile.

No

Yes

Manage all Staff profiles and User accounts at your Sites, including all requests for password resets and inactivating user information.

No

Yes

Provide support/training to Destination Coordinators

No

Yes

Coach an RC user with Regular Access who wishes to become a Local Administrator.

No

Yes

To earn the Local Administrator access, an RC must:

  • Complete the RC Local Administrator Training on HSPnet.
  • Pass the Local Administrator Quiz.
  • Submit a request to HSPnet asking to be assigned Local Administrator access.

All RCs can improve their skills by:

  • Reviewing reference information and training videos found in the HSPnet Knowledge Base.
  • Consulting with other RCs and your province’s Lead Agency.
  • Attending Q & A Sessions, Provincial Webinars, and National Webinars hosted by HSPnet.
  • Contacting the HSPnet HelpDesk.
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