User Management Responsibilities of a Receiving Coordinator

A Receiving Coordinator (RC) is a Receiving Agency representative who receives and coordinates incoming placement requests. The RC may redirect incoming requests to a Destination Coordinator (DC) for consideration or may reply directly on behalf of the Receiving Agency with a response of Accept or Decline by Agency.

In HSPnet, there are two levels of Receiving Coordinator (RC) users: Regular Access and Local Administrator Access.

• All RCs start out with Regular Access. Users with Regular Access have permission to manage the basic aspects of the Placement Cycle but are restricted in the permissions they have and functions they can perform in HSPnet (see table below).
• Users who earn Local Administrator status can access all HSPnet features and functions pertaining to their role.

Permissions and Capabilities of a Receiving Coordinator	Regular Access	Local Administrator Access
At your Site, review all: ·         Staff profiles. ·         User accounts. ·         Departments. ·         Sites. ·         Services. ·         Destinations.	Yes	Yes
Review all Placement Requests received and, if request is appropriate, process (redirect, accept, decline, confirm, cancel, or dismiss) as per Agency guidelines.	Yes	Yes
Generate and distribute placement-related reports.	Yes	Yes
As appropriate, follow up with Placing Agency or directly with students regarding contact tracing and site hazard issues.	Yes	Yes
Submit requests to HSPnet Support for addition of new Sites.	Yes	Yes
Create and submit support tickets as needed.	Yes	Yes
Regularly update Destination Coordinator (DC) records to ensure requests are sent to the correct person.	No	Yes
Update and manage Services and Destinations for your Agency.	No	Yes
Ensure your Destination Profile is updated regularly.	No	Yes
To a Site, add a Service or Destination.	No	Yes
Within a Site, edit a Service or Destination.	No	Yes
For your Agency Profile and all Destinations, Departments, and Sites you manage, ensure settings are correct and information entered in all data fields is accurate.	No	Yes
To support placement coordination, manage capacity within the Destination profile.	No	Yes
Manage all Staff profiles and User accounts at your Sites, including all requests for password resets and inactivating user information.	No	Yes
Provide support/training to Destination Coordinators	No	Yes
Coach an RC user with Regular Access who wishes to become a Local Administrator.	No	Yes

HSPnet recommended practice requires each Site (or each Agency) to have at least one RC who has active Local Administrator access. Ideally, each Site/Agency should have two RCs with active Local Administrator access, so full support can be provided to HSPnet users should one of the Local Administrators be absent.

To earn the Local Administrator access, an RC must:

• Complete the RC Local Administrator Training on HSPnet.
• Pass the Local Administrator Quiz.
• Submit a request to HSPnet asking to be assigned Local Administrator access.

All RCs can improve their skills by:

• Reviewing reference information and training videos found in the HSPnet Knowledge Base.
• Consulting with other RCs and your province’s Lead Agency.
• Attending Q & A Sessions, Provincial Webinars, and National Webinars hosted by HSPnet.
• Contacting the HSPnet HelpDesk.