Email - Shared Email Addresses
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# <span id="title-text"> Knowledge Base : Email - Shared Email Addresses </span>
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Created by <span class="author"> user-b1fcb</span>, last modified by <span class="editor"> Erik Graham</span> on Aug 09, 2021
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**Placing & Receiving Agency Related Guide (PARG RARG)****Summary:**
Placing and Receiving Coordinators may use a shared or generic email address such as "Placements@college.ca" so long as they also provide a Direct Email address for password delivery and for other users who want to communicate with a specific person.
Some Placing or Receiving Coordinators use a generic or shared email address such as "Placements@college.ca". HSPnet policies allow use of a shared email address for routine communications, such as delivery and follow-up of placement requests, so long as a Direct Email address is also provided. The Direct Email address:- will be used for secure password delivery and other system messages- is available to other users if they prefer to communicate with a specific person- may not be a shared account- must identify the recipient – e.g. john.smith@college.ca
Setup and Use
Please send a request: Click Help/Support/e-mail help in order to send an e-mail to support@hspcanada.net and include the Shared and Direct email addresses for Placing or Receiving Coordinators who need this feature.
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Once the feature is activated, both addresses will appear in screens such as Staff & User Maintenance: |
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| In addition, a second icon for Direct Email will appear in **Placement Details** and other screens, and the screen tip for new icon will explain when it should be used: |
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