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Email - Shared Email Addresses

Placing & Receiving Agency Related Guide (PARG RARG)

Summary:
Placing and Receiving Coordinators may use a shared or generic email address such as "Placements@college.ca" so long as they also provide a Direct Email address for password delivery and for other users who want to communicate with a specific person.

Some Placing or Receiving Coordinators use a generic or shared email address such as "Placements@college.ca". HSPnet policies allow use of a shared email address for routine communications, such as delivery and follow-up of placement requests, so long as a Direct Email address is also provided. 

The Direct Email address:

  • will be used for secure password delivery and other system messages
  • is available to other users if they prefer to communicate with a specific person
  • may not be a shared account
  • must identify the recipient – e.g. john.smith@college.ca

Setup and Use
Please send a request: Click Help/Support/e-mail help in order to send an e-mail to support@hspcanada.net and include the Shared and Direct email addresses for Placing or Receiving Coordinators who need this feature.

Once the feature is activated, both addresses will appear in screens such as Staff & User Maintenance:


In addition, a second icon for Direct Email will appear in Placement Details and other screens, and the screen tip for new icon will explain when it should be used: