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Troubleshooting - Pop-Up Blocker - Disable for HSPnet Use

Placing & Receiving Agency Related Guide (PARG RARG)

"Pop-up Blocker" prevents some HSPnet screens from opening.

Summary:
Your browser (Explorer, Google Chrome, Safari, etc) is equipped with a window pop-up blocker, to prevent you from receiving pop-up advertising when you are on the internet. Unfortunately this may also block certain HSPnet screens from opening.  Some examples of this include:

  • When any user clicks "Add New" to add a new preceptor to a drop down list. The "Add staff" screen should open, but instead a small error message will be displayed by your browser.
  • In your report queue the "Send an Email" Window may not open when you click an envelope icon or select "Send an e-mail" from the action drop down list and click "Submit."
  • When Placing Coordinators run automated student matching: the results should appear in a pop-up window after you click "Submit," but the results do not appear.

Below is an overview. If more information is needed, please check the help/support for these browsers online.

Internet Explorer:

  • Older Versions: Look near the top of your browser to see this error message (pop-up blocked…): 
  • Newer versions: Look hear the bottom of your screen.

To turn the pop-up blocker off in Internet Explorer, click on the alert message or icon and select a setting that will allow pop-ups from this site. A second window may ask you to confirm this information (click OK). You should not encounter this issue again until the next update of your browser software. 


•Click the options for this site button.
•Select: "Always Allow."

 

Google Chrome: 

This error message is very tiny. To shut off the pop-up blocker:

  1. 1.Click the small red icon with the white X over the "window."
  2. Click the radio button in front of "Always allow pop-ups from https:hspnet…" 
  3. Click "Done."

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Firefox: 
This warning message is also a yellow bar near the top of your screen:

  1. Click "Options"
  2. From the options that appear, select "Allow pop-ups" or "Edit pop-up blocker Options."
  3. You will need to enter the website address with the second option and save the changes. Please check Firefox Help if additional information is needed.

Safari: 
Block or Allow All Websites by Default:

  1. Select "Safari" > "Preferences", then select "Websites" at the top of the window.
  2. Select "Pop-up Windows" on the left side.
  3. Use the "When visiting other websites" drop-down menu to one of the following:
  • Block and Notify
  • Block
  • Allow

When the pop-up blocker is disabled, click "Add New" again on the preceptor drop down list and the "Add Staff" Window should open.



When the pop-up blocker is disabled, in the report queue, the "Send an Email" window should open when you click an envelope icon or select "send an e-mail" at the action drop down list and click: "Submit."

When Automated Student Matching is run on the assignment worksheet, the results should be displayed in the "Automated Matching – Summary Results" window when Submit is clicked. 

Return to Email messages document

 

Return to Instructor User Guide (Instructors only)

  


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