Getting Started - Receiving Coordinator

Welcome to HSPnet! Here is some information to get you started on your journey as a Receiving Coordinator (RC)

TheA mainReceiving functionsCoordinator of(RC) is a Receiving CoordinatorAgency arerepresentative to: who Addreceives and managecoordinates staffincoming recordsplacement inrequests. The RC may redirect incoming requests to a Destination Coordinator (DC) for consideration or may reply directly on behalf of the system Receiving MaintainAgency yourwith Sites,a Servicesresponse andof Destinations Accept Manageor PlacementDecline Requests by Agency.

YourIn newHSPnet, accountthere hasare two levels of Receiving Coordinator (RC) users: Regular Access () whichand limitsLocal yourAdministrator capabilities.Access().

To·         All RCs start out with Regular Access. Users with Regular Access have permission to manage the basic aspects of the Placement Cycle but are restricted in the permissions they have and functions they can perform allin HSPnet (see table below).

HSPnet recommended practice requires each Site (or each Agency) to have at least one RC who has active Local Administrator access. Ideally, each Site/Agency should have two RCs with active Local Administrator access, so full support can be provided to HSPnet users should one of the functionsLocal ofAdministrators yourbe roleabsent.

(creating

 and

maintaining

To staff,earn editingthe yourLocal SitesAdministrator andaccess, Destinations),an youRC maymust:

need

• Complete the RC Local Administrator Training on HSPnet.
• Pass the Local Administrator Quiz.
• Submit a request to HSPnet asking to be upgraded to aassigned Local Administrator (). Toaccess.
be

setup as a Local Admin you will need to watch the training video covering these main functions and complete a quiz to demonstrate understanding of those functions.

You can also further your training by attending online webinars and exploring the Knowledge Base.

Let’s get you started!

Watch the training series and take the quiz here.

 

 

 

Permissions and Capabilities of a Receiving Coordinator	Regular Access	Local Administrator Access
At your Site, review all: ·         Staff profiles. ·         User accounts. ·         Departments. ·         Sites. ·         Services. ·         Destinations.	Yes	Yes
Review all Placement Requests received and, if request is appropriate, process (redirect, accept, decline, confirm, cancel, or dismiss) as per Agency guidelines.	Yes	Yes
Generate and distribute placement-related reports.	Yes	Yes
As appropriate, follow up with Placing Agency or directly with students regarding contact tracing and site hazard issues.	Yes	Yes
Submit requests to HSPnet Support for addition of new Sites.	Yes	Yes
Create and submit support tickets as needed.	Yes	Yes
Regularly update Destination Coordinator (DC) records to ensure requests are sent to the correct person.	No	Yes
Update and manage Services and Destinations for your Agency.	No	Yes
Ensure your Destination Profile is updated regularly.	No	Yes
To a Site, add a Service or Destination.	No	Yes
Within a Site, edit a Service or Destination.	No	Yes
For your Agency Profile and all Destinations, Departments, and Sites you manage, ensure settings are correct and information entered in all data fields is accurate.	No	Yes
To support placement coordination, manage capacity within the Destination profile.	No	Yes
Manage all Staff profiles and User accounts at your Sites, including all requests for password resets and inactivating user information.	No	Yes
Provide support/training to Destination Coordinators	No	Yes
Coach an RC user with Regular Access who wishes to become a Local Administrator.	No	Yes

 

All RCs can improve their skills by:

• Reviewing reference information and training videos found in the HSPnet Knowledge Base.
• Consulting with other RCs and your province’s Lead Agency.
• Attending Q & A Sessions, Provincial Webinars, and National Webinars hosted by HSPnet.
• Contacting the HSPnet HelpDesk

Quick links to Receiving Coordinator related help pages pages 

All RC training videos	RC Training Videos
Scribes are step by step how to widgets of common processes in HSPnet	Staff Maintenance Scribes
All DC training videos	DC Training Videos
Placement Cycle Overview RA	Placement Cycle Overview RA
How to use Guest Access	Guest Access
Does your Site use the Call for Offers (CFO) feature? Learn how to respond to a CFO request	CFO
How do Departments work in HSPnet? Do you need to add your logo?	Departments
Managing Setup Tables for Receiving Agencies	Training for RCs - Orientation to HSPnet data structure
How Services work in HSPnet	Services
Learn how to create and mange Destinations	Destination Management
Make the most of your Destination profile (capacity wizard, prerequisites, documents)	Destination Profiles
How to set up and maintain Staff	Staff and Users
Guides for your DCs	DC Guides
Guides for your Supervisors, Preceptors	Supervisor Guides
All things to do with Reports	Overview and Custom Reports
Other System Features	System Features

RC Training Quiz