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Staff/Users - User Account - Reactivate a staff user account for Local Administrators

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                # &#10;                                                <span id="title-text">&#10;                            Knowledge Base : Staff/Users - User Account - Reactivate a staff user account for Local Administrators&#10;                        </span>&#10;                    
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        Created by <span class="author"> user-b1fcb</span>, last modified by <span class="editor"> Erik Graham</span> on Aug 09, 2021
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                **Placing &amp; Receiving Agency Related Guide (PARG RARG)**

[Search the database for the staff record](https://kb.hspcanada.net/x/qYi3AQ).
1. **Reactivate A Disabled User Account**A user account will time out after 180 days (six months) as a security measure, if the user does not log in. To re-enable a disabled user account: 1. Click on the disabled user key. ![access disabled](attachments/thumbnails/22380726/24019001) (sometimes the key will not show as disabled  ![regular user](attachments/thumbnails/22380726/25723364)- it depends whether the user tried to log in or not.  If they can't log in, click on the key in any case to send a new password as shown below). Keys come in different colours: ![local admin user](attachments/thumbnails/22380726/22380792)Blue for PCs and RCs; ![user created (waiting for eLearning module)](attachments/thumbnails/22380726/22380794)dark grey for new users who never completed the mandatory user module (may or may not have ever logged in).

Placing Coordinators

  1. Click to place a check mark in front of User ID enabled. A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!

  2. Click: "Next."



Receiving Coordinators

  1. Click to place a check mark in front of:

  • User ID enabledand

  • *e-mail alerts accepted. *A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!


  1. Click: "Next."

  1. Select who authorized the access from the drop down list.

  2. Select a reason for reactivating the access from the drop down list

  3. Click save changes. A green back ground message will indicate the password has been sent.

7. Close Window!


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