Staff/Users - User Account - Re-enable a staff user account for Local Administrators

Reactivate A Disabled User Account

A user account will time out after 180 days (six months) as a security measure, if the user does not log in. To re-enable a disabled user account:

1. 1. Click on the disabled user key. (sometimes the key will not show as disabled  - it depends whether the user tried to log in or not.  If they can't log in, click on the key in any case to send a new password as shown below). Keys come in different colours: Blue for PCs and RCs; dark grey for new users who never completed the mandatory user module (may or may not have ever logged in).

Placing Coordinators

2. Click to place a check mark in front of User ID enabled. A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!

3. Click: "Next."

Receiving Coordinators

2. Click to place a check mark in front of:

• User ID enabled and

• e-mail alerts accepted. A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!

  
  

3. Click: "Next."

7. Close Window