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Staff/Users - User Account - Reactivate a staff user account for Local Administrators

Placing & Receiving Agency Related Guide (PARG RARG)

Search the database for the staff record.

  1. Reactivate A Disabled User Account

    A user account will time out after 180 days (six months) as a security measure, if the user does not log in. To re-enable a disabled user account:

    1. Click on the disabled user key. key - disabled.png (sometimes the key will not show as disabled  key - gold.png- it depends whether the user tried to log in or not.  If they can't log in, click on the key in any case to send a new password as shown below). Keys come in different colours: key - blue.pngBlue for PCs and RCs; key - grey.pngdark grey for new users who never completed the mandatory user module (may or may not have ever logged in).

Placing Coordinators

  1. Click to place a check mark in front of User ID enabled. A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!

  2. Click: "Next."



Receiving Coordinators

  1. Click to place a check mark in front of:

  • User ID enabled and

  • e-mail alerts accepted. A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!


  1. Click: "Next."

 

  1. Select who authorized the access from the drop down list.

  2. Select a reason for reactivating the access from the drop down list

  3. Click save changes. A green background message will indicate the password has been sent.

 

7. Close Window!



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