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Staff/Users - User Account - Reactivate a staff user account for Local Administrators

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                # &#10;                                                <span id="title-text">&#10;                            Knowledge Base : Staff/Users - User Account - Reactivate a staff user account for Local Administrators&#10;                        </span>&#10;                    
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        Created by <span class="author"> user-b1fcb</span>, last modified by <span class="editor"> Erik Graham</span> on Aug 09, 2021
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                **Placing &amp; Receiving Agency Related Guide (PARG RARG)**

[
Search the database for the staff record](https://kb.hspcanada.net/x/qYi3AQ)record.
1. **

  1. Reactivate A Disabled User Account**Account

    A user account will time out after 180 days (six months) as a security measure, if the user does not log in. To re-enable a disabled user account:

    1.
    1. Click on the disabled user key. ![access disabled](attachments/thumbnails/22380726/24019001)access disabled (sometimes the key will not show as disabled   ![regular user](attachments/thumbnails/22380726/25723364)regular user- it depends whether the user tried to log in or not.  If they can't log in, click on the key in any case to send a new password as shown below). Keys come in different colours: ![local admin user](attachments/thumbnails/22380726/22380792)local admin userBlue for PCs and RCs; ![user created (waiting for eLearning module)](attachments/thumbnails/22380726/22380794)user created (waiting for eLearning module)dark grey for new users who never completed the mandatory user module (may or may not have ever logged in).

Placing Coordinators

  1. Click to place a check mark in front of User ID enabled. A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!

  2. Click: "Next."



Receiving Coordinators

  1. Click to place a check mark in front of: of:

  • User ID enabled and

  • *e-mail alerts accepted. *A red message says New password will be sent to user. This will actually only happen after completing the rest of the steps below!


  1. Click: "Next."

 

  1. Select who authorized the access from the drop down list.

  2. Select a reason for reactivating the access from the drop down list

  3. Click save changes. A green back groundbackground message will indicate the password has been sent.

 

7. Close Window!


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